Bomgar for Samsung

Giới Thiệu · Bomgar for Samsung

The Bomgar Customer Client app for Samsung supports end-users running Samsung devices (smartphones and tablets) with Android version 2.3 and newer. The Bomgar app allows end-users to receive secure technical support from a support representative using Bomgar, the worldwide leader in secure, appliance-based remote support. Using Bomgar, end-users will be able to permit the representative to fully view and control their device for the fastest possible resolution of their issues.This support client should be downloaded only at the direction of a support desk representative using Bomgar whom you have solicited for technical support on your Android device.Upon installing the Bomgar support client, return to the web page you came from and click the link to start the support session. If you are on the phone with a representative and do not have this link, you will need to start the Bomgar Customer Client app and enter the URL and session key provided by the support representative. After entering this information, you will be connected to the technical support representative so he or she can see your screen and control your device. You will also still have control of your device and have the ability to end the remote support session at any time. Once the support session has ended, your device can no longer be controlled by any representative without you starting a new session. For best results, you should try to find a Wi-Fi internet connection when using this app.Feature Overview:Screen Sharing Share your device screen with a representative in real time to allow them to better understand the problem youre experiencing.Remote Control Allow the representative, if you give the appropriate permission, to navigate the screen, access applications, and type and click as if theyre holding the device in their hands for faster resolution of the problems youre experiencing.Secure Live Chat Chat back and forth with the representative within the remote support session so you dont have to sit on the phone the entire time.Security As with every Bomgar session, the session is only being conducted through the organization youre trusting to resolve your issue using their secure Bomgar appliance.Note: This app works with an existing Bomgar installation, version 12.2 or greater and support sites with trusted CA-signed certificates. For more information on Bomgar, please see www.bomgar.com/android.Recent changes:Initial ReleaseContent rating: Everyone